Refund policy

At Get Lumina Goods, customer satisfaction is our top priority. We stand behind the quality of our products and want to ensure you have a seamless shopping experience. Please read our Return & Refund Policy carefully below.

30-Day Money-Back Guarantee
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.

You will need the receipt or proof of purchase.

Damaged, Defective, or Wrong Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

In case of damaged or defective products:

Send us clear photos or a short video of the issue along with your order number.

Once verified, we will issue a free replacement or a full refund without requiring you to return the damaged item.

How to Initiate a Return
To start a return, you can contact us at our customer support channel:

Business Name: Get Lumina Goods

Owner/Representative: Aneeq Ashraf

Phone: +1 682-254-1741

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

Refunds  
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  

If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

Contact Information
If you have any questions regarding our Return & Refund Policy, please feel free to reach out to us:

Store Name: Get Lumina Goods

Business Owner: Aneeq Ashraf

Phone Support: +1 682-254-1741